Term and Conditions

Last updated: [Insert Date]

1. Website Usage

1.1 Eligibility

Our website and services are intended for serious cyclists and cycling enthusiasts aged 18 years or older. By using our site, you confirm you meet these requirements.

1.2 Account Responsibility

When creating an account, you agree to:

• Provide accurate and complete information
• Maintain the security of your login credentials
• Notify us immediately of any unauthorized account use

2. Products and Services

2.1 Product Descriptions

We take pride in offering premium cycling components including:

• High-performance parts (bottle cages, bottom brackets, cassettes)
• Precision components (forks, rear shocks)
• Technical equipment (power meters)
• Accessories (grips, tape, mudguards)

While we strive for accuracy, product images may vary slightly from actual items. Technical specifications take precedence over visual representations.

2.2 Product Limitations

Due to technical requirements:

• Power meters require professional calibration
• Bottom brackets have specific compatibility requirements
• Cassettes must match your drivetrain specifications

We recommend consulting our support team if unsure about compatibility.

3. Orders and Payments

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive:

• Order confirmation email
• Shipping notification with tracking

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secured with SSL encryption.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions or supplier changes.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping (£12.95): DHL/FedEx, 10-15 business days
• Free Shipping (Orders over £50): EMS, 15-25 business days

Delivery estimates exclude customs processing time. We currently cannot ship to some Asian countries and remote regions.

4.2 Delivery Responsibilities

Once shipped, responsibility for the package transfers to the carrier. Please inspect deliveries immediately for damage.

5. Returns and Refunds

5.1 Return Policy

Returns are accepted within 15 days of delivery when items are:

• In original condition with packaging
• Unused with tags intact
• Not showing installation attempts

5.2 Non-Returnable Items

For safety and technical reasons, we cannot accept returns on:

• Power meters (calibration requirements)
• Installed bottom brackets
• Cassettes with broken packaging seals

5.3 Return Process

1. Email [email protected] within 15 days
2. We’ll provide return authorization within 48 hours
3. Ship items to: Deals Cyclo Zenith Store Returns, 51 Hill St, Newry, GB CH7Z 6CJ
4. We’ll notify you upon processing

5.4 Refunds

Refunds are issued within 3-5 business days after we receive and inspect returns. Original shipping costs are non-refundable.

6. Intellectual Property

All content on cyclozenith.com, including product designs, logos, and technical information, is our exclusive property. Unauthorized use is prohibited.

7. Liability Limitations

7.1 Product Use

Our components are designed for cycling applications. We’re not liable for:

• Improper installation or use
• Modifications to original products
• Use with incompatible equipment

7.2 Technical Support

For power meters and suspension products, we offer technical support to resolve issues before considering returns.

8. General Provisions

8.1 Governing Law

These terms are governed by UK law. Any disputes will be resolved in UK courts.

8.2 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.3 Contact Information

For questions about these terms, contact our cycling-specialist team at [email protected].