At Deals Cyclo Zenith Store, we’re committed to delivering premium cycling components with the same precision and performance that serious cyclists demand. Our shipping and returns policies are designed to keep your cycling experience as smooth as your best ride.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

  • Standard Shipping (£12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping (Orders over £50): Shipped via EMS with delivery in 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to some Asian countries and remote regions.

Returns & Exchanges

We stand behind our premium components with a straightforward returns process for when things don’t meet your expectations.

Eligibility

Returns are accepted within 15 days of receiving your order, provided items are:

  • In original condition
  • With all packaging and tags intact
  • Unused and showing no signs of installation

Non-Returnable Items

Due to technical requirements and safety considerations, we cannot accept returns on:

  • Power meters (calibration requirements)
  • Bottom brackets (once installed)
  • Cassettes (if packaging seal is broken)

Return Process

  1. Request Authorization: Email [email protected] within 15 days with your order number and reason for return
  2. Receive Instructions: We’ll respond within 48 hours with return authorization
  3. Package Securely: Repack in original packaging with all protective materials
  4. Ship Your Return: Send to our warehouse at:
    Deals Cyclo Zenith Store Returns
    51 Hill St
    Newry, GB CH7Z 6CJ
  5. Confirmation: We’ll notify you when we receive and process your return

Exchange Process

  • For equal-value exchanges: Follow standard return process and specify replacement item in your email
  • For exchanges requiring additional payment: We’ll provide a secure payment link after receiving your return

Refund Information

  • Processing Time: 3-5 business days after we receive and inspect your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Refunds: May take 7-10 additional days to appear in your account

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and retaining your receipt until the refund is processed.

Damaged or Defective Items

If you receive damaged components (such as forks or rear shocks), contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange expedited replacement at no additional cost.

Performance Guarantee

We test all high-performance components before shipping. If you experience technical issues with power meters or suspension products, our cycling specialists are available to provide technical support before considering a return.

Need Help?

Our cycling-specialist support team is ready to assist with any questions about shipping or returns. Contact us at [email protected].