Welcome to Deals Cyclo Zenith Store – your trusted source for premium cycling components. Below you’ll find answers to common questions about our products, shipping, payments and more.

Product Questions

Q: What types of cycling components do you specialize in?
A: We focus on performance upgrades including power meters, suspension forks, drivetrain components (cassettes, bottom brackets), grips, mudguards, and other essential cycling parts. Our selection is curated for serious cyclists looking to enhance their ride.
Q: Are your components compatible with all bike models?
A: While we carry universal-fit items like bottle cages, some components require specific compatibility. Our product pages include detailed specifications, and our team ([email protected]) can verify compatibility before purchase.
Q: Do you provide installation guides with components?
A: Yes! Critical components like bottom brackets and suspension forks include professional installation guides. For complex installations (e.g., power meters), we recommend professional bike shop assistance.

Shipping & Delivery

Q: Where do you ship to?
A: We ship worldwide from our UK warehouse (Newry), excluding some remote Asian regions. Our strategic location allows efficient delivery to Europe and North America.
Q: What are my shipping options?
A: Choose between:
  • Express Delivery (£12.95): 10-15 days via DHL/FedEx with real-time tracking
  • Free Standard Shipping (orders over £50): 15-25 days via EMS with tracking
All orders are processed within 1-2 business days.
Q: How are delicate items like forks packaged?
A: We use professional protective packaging with foam inserts and rigid boxing for suspension forks, rear shocks, and cassettes to prevent transit damage.

Returns & Refunds

Q: What’s your return policy?
A: You may return unused, uninstalled components within 15 days of delivery. For defective items (like power meters), we provide pre-paid return labels.
Q: Can I return installed components like bottom brackets?
A: For hygiene and safety reasons, installed drivetrain components cannot be returned unless defective. Contact us immediately at [email protected] if you receive a faulty item.
Q: How long do refunds take?
A: Processed within 5 business days after we receive the returned items. Refunds appear in your account per your bank/PayPal processing times.

Payments & Accounts

Q: What payment methods do you accept?
A: We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Q: Do you store credit card information?
A: No. Payment details are processed through our PCI-compliant payment gateways and never stored on our servers.

International Orders

Q: Are there additional fees for international orders?
A: Your order total reflects product cost and shipping only. Some countries may charge customs duties or import taxes – these are the customer’s responsibility. We include all required customs documentation.
Q: Why does my tracking show “Held in Customs”?
A: This is normal for international shipments. Delays vary by country. Contact your local customs office if clearance takes longer than 5 business days.

Still have questions? Our cycling-specialist team is ready to help: [email protected]